CURRENT SHIPMENT LEAD TIME
Orders placed ship in 1-4 business days, please allow this time frame for transit status to be updated. We do not ship on weekends and national holidays. All delivery times are estimated. Please accommodate possible transit delays.
U.S. STANDARD SHIPPING
Free Standard Shipping on orders with subtotal over $150
Orders under $150 - Flat Rate $9 Standard Shipping
Transit time is 1-5 business days
Free Standard Shipping to Canada on orders over $300
Orders under $300 - Flat Rate $26 Standard Shipping
Transit time is 1-3 weeks (Due to the pandemic, there may be delays)
Free Standard International Shipping on orders over $350
Orders under $350 - Flat Rate $30 Standard Shipping
Transit time is typically 2-3 weeks (Due to the pandemic, there may be delays)
A tracking number will be emailed to you upon order processing. Please allow 24 hours for the tracking status to be updated. Please note that we are not responsible for lost, undeliverable or stolen packages once your order package has been passed onto the shipping carrier. Please take care in entering the correct shipping address during order placement and ensure that the package will be delivered to a safe destination.
INTERNATIONAL CUSTOMS FEES
International (non-US) customers are responsible for any import taxes, duties and/or fees collected by the destination country. We are required to declare full merchandise value on the package. If the package is refused, you will be responsible for any shipping costs and any taxes/fees that may incur - this amount will be deducted from the order refund. If the shipping costs and fees exceeds the merchandise refund amount, the package will not be claimed and your order will not be refunded.
RETURNS & EXCHANGESRegular priced clothing items that are in new, original, unwashed condition, free of pet hair, with all original hangtags attached can be returned for a refund within 30 days of order date. Please allow 1-5 business days for your return or exchange for store credit to be processed after it's been delivered to us.
Please note that items that are not returned in the conditions above will not be processed and customer will be responsible for a $10 shipping fee for the ineligible items to be returned to them.
For US refunds, customers are responsible for a flat $10 shipping and handling return fee. Returns are easy and can be started HERE. The shipping label is automatically generated and shipping fee is deducted from the final refund amount. In the rare event that you received a defective item, please email us at firstname.lastname@example.org with photos of the defect so we can assist you with a replacement.
Once the return package has been received and items pass inspection, we will process a refund back to the original payment method. It may take 5-10 business days for credit card refunds to be credited back to your original payment account. We do not refund original shipping costs, international duties/customs taxes or return shipping costs.
For domestic orders, we provide a one-time, complimentary return shipping for order returned for Store Credit for use on our website. Once your return package is received, a Store Credit code in the amount of the purchase price will be emailed. The Store Credit does not include original shipping cost or international duties/customs taxes. Click HERE to start your return/exchange.
Please email us at email@example.com so we can provide you with a return address and track your return process. We do not offer international exchanges. The customer will be responsible to ship the order item(s) back to us. We suggest a trackable shipping method. We do not refund original shipping costs, international duties/customs taxes or return shipping costs.
Sale items and orders with any discount code over 15% applied become final sale and are not eligible for returns or exchanges. Discounts and promotions cannot be combined. Any promotions or discount codes cannot be applied to previous orders. Curated Goods items, such as cards, candles, soaps, handbags, etc., are final sale and not eligible for returns or exchanges.
Orders placed with store credit from a previous exchange is not eligible for a secondary complimentary prepaid exchange. Customer will have to pay for return shipping and handling, which is $10, for a refund or exchange after that.